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brightwater-q3-qbr.txt

Brightwater Health, Q3 QBR

seats: 436 in use, 400 licensed

weekly active: 81%, target 70%

tickets: 52, 94% solved in 24h (target 90%)

win: invoice approvals 6 days -> 2 days

risk: 2 clinics still on the old workflow

plan: onsite training for both in Nov

renewal Mar 2027, propose 500 seats

Scorecard
Every Q3 target met or beaten
Metric
Target
Q3
Seats in use
400
436
Weekly active users
70%
81%
Tickets solved in 24h
90%
94%
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